Returns & Exchanges
At DS18, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn, tagged apparel. Our goal is to ensure your wardrobe fits your lifestyle perfectly with a seamless and transparent return process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags are attached and the garment is in its original, unworn condition.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing